New Patients

Thank you for choosing Austin Kidney Associates as part of your healthcare team.  Austin Kidney Associates is dedicated to the care and treatment of patients with kidney disorders, kidney transplant patients and patients who are on dialysis.  We are committed to maintaining and improving the health of the patients we treat and strive to provide excellence in the diagnosis, treatment and management of our patients’ medical conditions.  We have multiple locations servicing Austin and the surrounding areas for your convenience.

At this time, new patients must come to an office location for new patient registration. New patients cannot be registered on the patient portal.

To schedule, reschedule or cancel an appointment with one of our offices, please contact one of the following phone numbers depending on the office location you are trying to reach.

Please note:  If you need to change the date or time of your appointment, please call at least 24 hours before your scheduled appointment time to avoid a late cancellation fee.  Please arrive 15 minutes prior to your appointment time.

Office Hours and Locations

Please bring the following items with you to all of your appointments:

  • Referral from your primary care physician (if applicable)
  • ID and Insurance Card
  • Any copay amount you are responsible for (if applicable)
  • A detailed list of all medications you are currently taking including dosages or medication bottles
  • A list of any special questions to discuss with your doctor

After Hour Contacts

One or more physicians are on call 24 hours a day.  After hours, our on-call physician(s) can be reached by calling the Medical Exchange at (512) 458-1121.

In the case of a medical emergency, please call 911.

Insurance Plans and Billing

Austin Kidney Associates accepts most insurance plans in our area including Medicare, Medicaid, HMO's, PPO's and indemnity insurance plans.  Please check with your insurance company to verify that we are providers for your plan.  If you are part of an HMO or other plan that requires referrals to our office, please coordinate with your primary care physician for a referral prior to your appointment with us.  If we are not participating with your plan, please let us know, and we will work with you to obtain an individual agreement for your care.

Our billing staff work together with our patients to ensure services received are processed correctly and expediently.  The billing office may be contacted at (512) 451-5800 regarding your concerns.

Pharmacy and Prescription Refills

If you need a prescription refilled, please contact your pharmacy.  The pharmacy will send us a fax or electronic request for your refill.  Please allow 48 hours for a routine refill.  If you have a prescription related question, please call our office during normal business hours.

We know you have a choice in your healthcare needs.  Thank you for choosing Austin Kidney Associates.

Caring-and-Compassionate