Patients
Thank you for choosing Austin Kidney Associates. We are dedicated to the care and treatment of patients with kidney disorders, kidney transplant patients and patient who are on dialysis. We have multiple locations servicing Austin and the surrounding areas for your convenience.
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Appointments
To schedule, reschedule or cancel an appointment with one of our offices, please contact us at (512) 451-5800, option 2.
Please note: If you need to change the date or time of your appointment, please call at least 24 hours before your scheduled appointment time to avoid a late cancellation fee. Please arrive 15 minutes prior to your appointment time.
Please bring the following items with you to all of your appointments:
- Referral from your primary care physician (if applicable)
- ID and Insurance Card
- Any copay amount you are responsible for (if applicable)
- A detailed list of all medications you are currently taking including dosages or medication bottles
- A list of any special questions to discuss with your doctor
After Hour Contacts
One or more physicians are on call 24 hours a day. After hours, our on-call physician(s) can be reached by calling the Medical Exchange at (512) 458-1121.
In the case of a medical emergency, please call 911.
Insurance Plans and Billing
Austin Kidney Associates accepts most insurance plans in our area including Medicare, Medicaid, HMO's, PPO's and indemnity insurance plans. Please check with your insurance company to verify that we are providers for your plan. If you are part of an HMO or other plan that requires referrals to our office, please coordinate with your primary care physician for a referral prior to your appointment with us. If we are not participating with your plan, please let us know, and we will work with you to obtain an individual agreement for your care.
Our billing staff work together with our patients to ensure services received are processed correctly and expediently. The billing office may be contacted at (512) 451-5800 regarding your concerns.
Pharmacy and Prescription Refills
If you need a prescription refilled, please contact your pharmacy. The pharmacy will send us a fax or electronic request for your refill. Please allow 48 hours for a routine refill. If you have a prescription related question, please call our office during normal business hours.